Merchandise purchased from Canadian Solar Wholesale Inc. may be returned within 15 days of date of purchase. You will receive a refund, less shipping charges and a 15% restocking fee, provided the product is returned in the original packaging – which is in new and re-sellable condition with the original blank warranty cards, manuals, and all accessories. If any part of the returned product is missing or damaged, Canadian Solar Wholesale Inc. may reject the return.
Before returning the product, you must contact Canadian Solar Wholesale Inc to receive an RMA# for your return. RMA numbers are valid for 30 days from the date issued and the product must be received in that time period. Please clearly print the RMA# on the outside of the shipping box, and NOT on the item or its packaging. A refund will be issued only after the product has been received and inspected at our office. Freight charges are the responsibility of the shipper and will not be paid by Canadian Solar Wholesale Inc.
There are no returns allowed on special orders.